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Cutting through Complexities with Managed Services

By Jaspreet Singh, Partner - Information Security, EY

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Jaspreet Singh, Partner - Information Security, EY

In today’s era, technology set-ups are becoming increasingly complex as product features proliferate and business demands more capabilities and integration across networks. At the same time, resources are being pressed as downward pressure on costs increases. Today’s technology environment presents substantial challenges to CIO’s and their teams as they manage new release schedules, monitor performance, ensure the required levels of availability and meet business teams’ demands.

The traditional in-house management of IT infrastructure is becoming expensive, thus during the past few years managed services and operations have grown exponentially as companies seek greater predictability in their IT budgeting, reduction of operational risk and the ability to better exploit the advanced features of today’s technologies. The managed services business model offers a huge opportunity, which enables organizations to offset shrinking margins on product sales, to address increased customer demand for outsourced IT services and free the internal staff to focus on strategic projects.Also, with the introduction of the cloud, hardware is quickly becoming an afterthought. The MSP becomes a strategic IT advisor, averting problems and making recommendations regarding future technology needs.

Manages services-The win-win model for your business

  • Key components of a managed service model

Managing operations on behalf of the customer. The managed services provider will undertake incident, problem, change and configuration management for the client.

The managed service provider will assist the client to manage their own technology by regularly monitoring the performance of the applications and infrastructure

The key activity of the managed service provider is to optimize the It and network performance in case of any problems/ incidents.

The managed service providers through their expertise help in transformationof the client’s environment to the next generation of technology.

The model of managing everything as a service (Xaas) is increasing being adopted by the manager service providers, who help their client’s with services such as implementation, integration and the day-to-day management of the solution.

"The key activity of the managed service provider is to optimize the It and network performance in case of any incidents."   

Key benefits:

  • ​ Increased operational efficiency
  • ​ Quick implementation of new technology
  •  Reduced operating costs
  •  Flexible services
  •  Ensured compliance , highly resistant and secure infrastructure
  •  Cost-effective access to enterprise-level support
  •  Minimized downtime
  • Allows the focus to be on running the core business, and not the technology
  •  Continuous monitoring


Managed Cloud services

Today many CEO’s CIO’s and CFO’s are asking this question “What will take to move to cloud services?” or “Is there a need for MSP if you are moving to cloud service?”
The answer to these questions is short that MSP’s can be complementary to a cloud strategy. Also MSP’s can act as an adjunct, not just as an alternative, to the cloud. MSPs can provide cloud integration or cloud connection services that let IT deploy assets in a combination of managed services and public cloud services, all going through the single MSP. That is, the MSP provides the management layer between the enterprise and the public cloud, as well as to those assets running at the MSP. This three-tiered architecture (enterprise, MSPs, and cloud) is often easier for enterprises to manage. 

Business impact of managed cloud services

  •   Go to market time reduces for the implementation of any technology, thereby giving a competitive advantage to the customer
  •   With the hybrid cloud model customers can gain a lot of flexibility
  •  The right managed cloud provider enables the CIO to unify a disparate cloud IT environment, reduce operational costs and gain the comprehensive business insight needed to fulfil the innovator role.

The future of managed services

   Some of the key trends that we can look forward to for manged services are:

   Emergence of cloud service providers (CSP): Most managed services providers will provide public cloud services as part of their services offering    and will become leaders in the cloud solutions marketplace.

  The managed services will move beyond price wars:Although it’s expected to play out for some time, consumers will soon start breaking away from the price battles and start focusing more on quality. They’ll keenly assess the actual specs,        features and benefits of individual packages rather than the price. Ultimately, service providers will be forced to shift from price to quality-centered battles to attract more consumer

 Optimized IoTInternet-of-Things is already gaining momentum and will be a significant device feature in the near future. Unfortunately, despite this excitement, there is a downside- security. To reduce the risk, consumers will of course depend on  MSPs who offer innovative, secure services in an industry which is consistently facing increasing data security threats. 

Increased Application PortabilityToday, an average managed service user has a computer at work, laptop at home, smart phone and probably a tablet. With managed services busking in the glory of portability benefits, it’s expected that providers will proceed developing products which are compatible with all these devices.  

Thus the future holds both opportunities and challenges for the IT channel and managed services will help CIO’s to adhere to regulation, reduce costs, streamline and ensureoperations and improve customer’s experience.

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